AfterCare support
What AfterCare services do you offer?
Every one of our wp themes, comes with extensive documentation and video tutorials that help you install, set up, and edit your theme and you don’t even need a lot of wp knowledge or programming skills like js, or php. more
Do I need an account on your website?
Yes, in order to fully benefit of our guidance and solutions to your wp theme issues, you need an account on our AfterCare Support Forum. The documentation and video tutorials of the themes are accessible more
I’ve posted a question on the forum. How long do I have to wait?
We do our best to answer all of your questions in a timely manner. Usually you can expect to receive an answer in up to 24 hours but please take in consideration that some issues are more
Do you have some support email notification in place?
No need to worry after you posted a support ticket on our AfterCare Support Forum, or check every 10 minutes if we answered your question. We have an automated email notification procedure in place more
Why did I received an email from you asking about my transaction ID?
In order for you to take advantage of one of the best wp themes AfterCare Support out there, we have to verify that you are a client of ours. When you create your account there are more
I didn’t receive the email with the password to my account. What’s next?
This happens sometimes, sorry for the inconvenience. The mail server puts all the emails in a queue, and if this queue is long it takes a while to send your email but eventually you’ll receive it. more
Why do you ask for my link, username and password?
First of all, let us assure you once more that all the info that is exchanged between you and us is confidential and we don’t share it with a third party.
We ask for your link, user name and password for more
You have a HTML support forum although you don’t sell HTML?
Even if we don’t sell HTML themes on our website, we do provide the HTML themes as part of the WP Developer License package. Sometimes developers use these HTML themes to implement more
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AfterCare Support Forums
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